Common problems
| Problem | What to do |
|---|---|
| Figure opens empty | Check that the project has completed plottable data. Open a specific run, retry source loading, or import an original numerical file. |
| Band + DOS is not verified | Check geometry/electronic source identity and energy metadata. Do not force unrelated calculations into a verified pair. |
| Lines or labels appear too dense | Set final dimensions, reduce unnecessary layers, use a grid, and inspect bounds and legend placement. |
| Cloud save stays pending | Check network, sign-in, document limits, and account allowance. Keep the local browser copy and export a Source package. |
| Cloud revision conflict | Open History and compare local and remote versions. Resolve deliberately before further automatic synchronization. |
| Outdated data after switching accounts | Wait for the current account workspace to load. If needed, reload and check the signed-in identity. |
| SCF does not converge | Inspect geometry, occupations, spin, pseudopotentials, mixing, cutoffs, and solver logs before adjusting iteration limits. |
| Resource check rejects a k mesh | Use a physically justified mesh within the deployment limits; set nonperiodic directions to one. Larger jobs need appropriate capacity. |
| Export fails | Check data validity, output size, font availability, and network; try again after the preview completes. |
| Old raw download expired | Open retained numerical data if available, import your original file, or run again. A preview image cannot recover missing numerical samples. |
What to include in a support request
- The page, action, and exact visible error.
- Project and calculation names or IDs that you are comfortable sharing.
- Whether the failure happens before submission, in queue, during execution, during upload, or in Figure Lab.
- Relevant solver-log excerpts and the expected behavior.
- Never include passwords, browser cookies, access tokens, or the private computer configuration.